Welcome to Fitzrovia Flowers. These E-Commerce Terms & Conditions (“Terms”) apply to all customers placing orders for flower delivery in Fitzrovia and the surrounding areas through our website. By placing an order with us, you agree to be bound by these Terms, which are designed to ensure clarity, safety, and fairness in our business relationship.
Our flower delivery services are available to customers in Fitzrovia and neighbouring locations. By using our online platform, you confirm that you are at least 18 years of age and legally able to enter into a binding contract under UK law.
2.1 Product Selection: To order flowers online from Fitzrovia Flowers, browse our curated selection, choose your preferred floral arrangements, and add any optional extras as indicated.
2.2 Order Submission: Place your selected items into the online shopping basket. Please review your order carefully for accuracy, including delivery address, desired dates, and any personal messages. Fitzrovia Flowers cannot accept liability for errors submitted at checkout.
2.3 Order Confirmation: After submitting your order, you will receive an automated confirmation message. This message does not signify our acceptance of your order, but acknowledges receipt of your request. Acceptance occurs when you receive our confirmation of dispatch email. We reserve the right to decline or cancel an order prior to dispatch for reasons including, but not limited to, stock unavailability or suspected misuse.
2.4 Delivery Area: Our flower delivery covers Fitzrovia and surrounding postcodes. If you request delivery outside these areas, your order may be declined or subject to additional charges. Precise delivery information is provided during the order process.
3.1 Accepted Payment Methods: Fitzrovia Flowers processes secure payments via major debit and credit cards, and any other payment methods stated on our checkout page. Payments are taken in GBP (£).
3.2 Payment Security: All payment transactions are conducted through reputable and secure payment gateways. We do not at any time hold or store your full card details on our servers.
3.3 Order Payment Requirements: Full payment is required at the point of ordering. Orders will not be processed or dispatched until payment has been successfully received. Should a payment be declined by your bank or card provider, Fitzrovia Flowers will not be held liable for delayed or undelivered services as a result.
4.1 Delivery Timing: We strive to deliver all orders by the selected date. While most orders can be fulfilled on the requested day, during peak periods or due to unforeseen circumstances (for example, extreme weather or transport disruptions), delivery may be delayed. Customers will be informed if delays arise.
4.2 Delivery Instructions: Please ensure that correct and complete delivery information is provided. If there is no answer at the delivery address, we may leave the flowers with a neighbour or in a safe location, at our discretion, and a card will be left to notify the recipient. If delivery cannot be successfully completed due to incorrect delivery information or an inaccessible address, you may be charged for re-delivery.
4.3 Non-Delivery: In the rare event that your flowers are not delivered and you have not been notified, please contact us as soon as possible so that we can investigate and resolve the issue appropriately. Our liability for any non-delivery shall be limited to the price paid for the undelivered goods and the relevant delivery charge.
5.1 Flower Availability: All products are subject to availability. In the event that specific stems or products become unavailable (for example, due to seasonal constraints), Fitzrovia Flowers reserves the right to substitute with similar items of equal or greater value and quality, while doing our best to match the requested colour and style as closely as possible.
5.2 Images: Images shown on our website are for illustrative purposes. Because flowers are natural products, variations in colour, shape, and size should be expected.
6.1 Cancelling Your Order: If you wish to cancel your order for online flower delivery in Fitzrovia, you must notify us at least 24 hours before the scheduled delivery date. We cannot guarantee cancellation if notice is received after this time, as your order may already have been processed or dispatched.
6.2 How to Cancel: To request a cancellation, please contact us using the details provided on our website. Cancellations must be requested by the person who placed the order. Upon approval, refunds will be processed using the original payment method within 5-10 working days, depending on your payment provider.
6.3 Amendments: If you need to make changes to your order (for example, amending recipient details or updating a personal message), please contact us as early as possible. We will endeavour to accommodate amendments if the order has not yet been processed, but cannot guarantee changes after dispatch.
7.1 Perishable Goods: Please note, due to the perishable nature of flowers and plants, we do not accept returns. If you are not satisfied with the quality of your flowers, please contact us within 24 hours of delivery, providing supporting photographs and details of the issue.
7.2 Refunds: Should Fitzrovia Flowers agree that your order did not meet our quality standards, or if your flower delivery was not completed as promised, we may offer a replacement or a refund at our discretion. Any refunds will be made to the original payment method used at the time of order.
7.3 Complaint Process: We are committed to providing a positive experience for all our customers across Fitzrovia and beyond. Should you have any concerns, please contact our customer service team as soon as possible and we will do our best to resolve your enquiry fairly and promptly.
8.1 Limitations: Fitzrovia Flowers' total liability for any claim arising out of your order shall be limited to the amount paid by you for the affected goods and delivery. To the fullest extent permitted by law, we exclude all liability for indirect, consequential, or incidental damages resulting from the use of, or inability to use, our services.
8.2 Third Party Acts: We do not accept responsibility for any loss, damage, or delay caused by events outside our control, including (but not limited to) third party acts, logistical disruptions, or force majeure events such as strikes, weather, or acts of God.
8.3 Personal Message Cards: Fitzrovia Flowers does not accept any liability for the content of personal messages provided by customers. Please ensure all wording is appropriate. We reserve the right to refuse messages that are deemed offensive or inappropriate.
All content on our website, including product images, descriptions, and logo, is the intellectual property of Fitzrovia Flowers and is protected under UK and international copyright law. Unauthorised use or reproduction of any of our materials is prohibited.
Fitzrovia Flowers complies with all applicable data protection laws in the UK. Personal information provided during the order process is used solely to fulfil your order, communicate regarding delivery, or to improve our services. For further details, please consult our privacy notice, available on our website.
These Terms and any dispute arising out of them (including non-contractual disputes or claims) are governed by English law. The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms, the website, or our flower delivery services in Fitzrovia and nearby areas.
Fitzrovia Flowers reserves the right to update or amend these Terms at any time. Updates will be posted on our website, and the revised terms will apply to all new orders from the time of posting. You are encouraged to review these Terms periodically to ensure you are familiar with the latest version.
13.1 Severability: If any part or provision of these Terms is found to be invalid or unenforceable by a competent authority, that provision shall be struck out or modified, while the remaining Terms shall remain in force.
13.2 Entire Agreement: These Terms constitute the entire agreement between Fitzrovia Flowers and our customers regarding e-commerce flower delivery in Fitzrovia and the surrounding areas.
13.3 No Waiver: Failure or delay by Fitzrovia Flowers to enforce any right or remedy under these Terms shall not constitute a waiver of such right or remedy.
These Terms & Conditions apply to all purchases made by customers for flower delivery across Fitzrovia and its neighbouring areas. If you have any questions or require clarification regarding our e-commerce terms, please refer to our website's contact section for support and further assistance.
Thank you for choosing Fitzrovia Flowers for your online flower delivery needs. We are committed to offering reliable, beautiful floral arrangements and excellent service for all our customers in Fitzrovia and the surrounding communities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Fitzrovia, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Fitzrovia.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
