At Fitzrovia Flowers, we pride ourselves on delivering only the freshest blooms to our valued customers in the heart of Fitzrovia. Whether you’re ordering for your home, business, or a special occasion, every bouquet is hand-selected by our team and arranged with care. We understand that the beauty and freshness of flowers are crucial, and we stand behind every delivery with our Fresh Flowers Guarantee in Fitzrovia. Our promise is that your flowers will arrive looking stunning, vibrant, and full of life.
While we take great care to ensure your flowers are packaged and delivered safely, we recognise that accidents can occasionally occur during transit. If you receive flowers that are damaged, wilted, or otherwise not up to the Fitzrovia Flowers standard, please reach out to us on the same day of delivery. To help us resolve the issue swiftly, we may request photographs of the flowers as received. This helps our team assess the problem and ensures we maintain our high standards for all future orders in Fitzrovia.
Fitzrovia Flowers guarantees that your flowers will remain fresh and radiant for at least five days from the date of delivery, provided they are cared for according to the care instructions included with every arrangement. If you feel your flowers have not met this standard of freshness, we encourage you to notify us as soon as possible within this freshness window so we can make things right. Our team is dedicated to maintaining an excellent reputation as a trusted Fitzrovia florist and will do everything possible to address your concern.
Your satisfaction is at the heart of our business. Should you be dissatisfied due to damaged flowers on arrival or lack of freshness within the guaranteed period, you may be eligible for a refund or a replacement arrangement. Once we have reviewed your concern and validated it according to our policies, we will offer you the following options:
Our team will discuss the most convenient solution for you, ensuring a hassle-free experience with Fitzrovia Flowers every time.
Your feedback is vital to maintaining the quality and service we are known for in the Fitzrovia community. If you wish to make a complaint, please contact us within 48 hours of receiving your order, providing as much information as possible. Our dedicated customer service team will review your message and respond promptly, aiming to resolve your complaint to your full satisfaction. We always strive to investigate thoroughly and provide clear updates throughout the resolution process.
We are proud to be a trusted local Fitzrovia florist, serving both households and businesses nearby with dedication and expertise. Every arrangement is crafted with passion and an understanding of what fresh flowers truly mean to our customers. From first contact to final delivery, our team goes above and beyond to make sure your experience with Fitzrovia Flowers is exceptional. If you have any concerns, rest assured you are in the hands of a supportive, local team committed to your complete satisfaction.
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